For driver accompanied units and trailers
Phone number +44 1469 552 531
Stena Line Terminal
Mineral Quay Road
North East Lincolnshire
45 minutes prior to scheduled departure time
90 minutes prior to scheduled departure time
120 minutes prior to scheduled departure time
Exceptions for class 2.1 and <23 degrees hazardous = 180 minutes before departure time
The transport of live animals is always subject to weather conditions and the acceptance of this cargo is for own responsibility.
Arrival after these times cannot guarantee shipment. Recommend for late running traffic to contact the check-in at the port of departure.
Assistant Operational Managers
+44 1469 552 539
Admin staff (Operational Freight Service)
+44 1469 552 531/532/533/536
According to our transportation conditions we will not do any stamp check
Plugging in reefers on the quay
There is no facility to plug-in reefers on the quay.
Transport units with dangerous substances which are being offered for shipment must be correctly placarded, according to the law, and are not allowed to be parked for more than 12 hours on the terminal.
Repairs to trailers by third parties
We will allow repairmen to make repairs on our terminal if they comply with the procedures as designated by Stena Line. If you would like your repairmen to be permitted entry to our terminal we request that you contact our Port Operations Manager Europoort. The procedures will be given to you and your repairmen, upon request.
The so-called “cargo card” system will no longer be valid.
Cut-off times for no show and late handling units:
Rotterdam – Immingham v.v.: 4 hrs.
Rotterdam – Harwich v.v.: 4 hrs.
Demurrage & Standage conditions
Accompanied vehicles are required to leave the port immediately after arrival.
Vehicles or trailers not intended for shipment are not permitted in the ports.
Please click here for further information regarding demurrage/standage conditions for trailers or other equipment that remain on the quayside for a prolonged period of time.