Check in
Contact
For driver accompanied units and trailers
Mon-Sun: 24/7
Phone number +44 1469 552 531
All contactsAddress
Stena Line Terminal
Mineral Quay Road
Immingham Dock
Immingham
North East Lincolnshire
GB-DN40 2LZ
Accompanied
45 minutes prior to scheduled departure time
Unaccompanied
90 minutes prior to scheduled departure time
Hazardous
120 minutes prior to scheduled departure time
Exceptions for class 2.1 and <23 degrees hazardous = 180 minutes before departure time
The transport of live animals is always subject to weather conditions and the acceptance of this cargo is for own responsibility.
Arrival after these times cannot guarantee shipment. Recommend for late running traffic to contact the check-in at the port of departure.
Important guidelines
Information regarding the Border Control Post (BCP) can be found here.
General information on the BCPs and the changes on the 30th of April 2024 can be found in our FAQ.
General Booking Information
Bookings
[email protected]
Assistant Operational Managers
+44 1469 552 539
[email protected]
Admin staff (Operational Freight Service)
+44 1469 552 531/532/533/536
[email protected]
Immingham Security
[email protected]
Stamp check
According to our transportation conditions we will not do any stamp check
Plugging in reefers on the quay
There is no facility to plug-in reefers on the quay.
Dangerous substances
Transport units with dangerous substances which are being offered for shipment must be correctly placarded, according to the law, and are not allowed to be parked for more than 12 hours on the terminal.
Repairs to trailers by third parties
We will allow repairmen to make repairs on our terminal if they comply with the procedures as designated by Stena Line. If you would like your repairmen to be permitted entry to our terminal we request that you contact our Port Operations Manager Europoort. The procedures will be given to you and your repairmen, upon request.
Cargo Card
The so-called “cargo card” system will no longer be valid.
Cut-off times for no show and late handling units:
Rotterdam – Immingham v.v.: 4 hrs.
Rotterdam – Harwich v.v.: 4 hrs.
Parking
Demurrage & Standage conditions
Accompanied vehicles are required to leave the port immediately after arrival.
Vehicles or trailers not intended for shipment are not permitted in the ports.
Please click here for further information regarding demurrage/standage conditions for trailers or other equipment that remain on the quayside for a prolonged period of time.