Please note that we are experiencing traffic disruptions on the Dublin-Holyhead route due to unforeseen circumstances beyond our control. Temporary service available on Dublin-Fishguard, Dublin-Heysham and Dublin-Liverpool. Check the timetable here.
Check in
Contact
Mon – Fri 08:00 – 19:00
Sat – Sun 08:00 – 18:00
Lifting Service:
Mon – Fri 08:00 – 18:30
Sat – Sun 08:00 – 17:30
Please note: Delivery or pick-up of containers later than 18:00 (17:00 on weekends) must be announced including respective container number before 18:00 (17:00 on weekends) to the agency in Kiel.
Opening hours during holiday season 2024-2025
Phone: +49 431 909 312
Email: [email protected]
NOTE:
Please note that as of 1 September 2020 we do not accept cash payments at check-in for shipments to Germany.
Address
Schwedenkai 1
D- 24103 Kiel
Accompanied units:
30 minutes prior to scheduled departure time
Unaccompanied units:
75 minutes prior to scheduled departure time
Accompanied units, dangerous goods
stowage A:
45 minutes prior to scheduled departure time
Unaccompanied units, dangerous
goods stowage A:
75 minutes prior to scheduled departure time
Accompanied units, dangerous goods
stowage B and C:
105 minutes prior to scheduled departure time.
Unaccompanied units, dangerous
goods stowage B and C:
105 minuts prior to scheduled departure time
Abnormal loads:
60 minutes prior to scheduled departure time
Arrival after these times cannot guarantee shipment – we recommend late running traffic to contact the check in at port of departure.
Pickup during night / after office hours on written request to: [email protected]
New times as from 1 January 2025:
Accompanied
30 minutes prior to scheduled departure time
Unaccompanied
75 minutes prior to scheduled departure time
Hazardous
120 minutes prior to scheduled departure time.
Abnormal loads
60 minutes prior to scheduled departure time
Important guidelines
Cut-off times for no show and late handling units – 3 hrs.
Bookings procedure and policy
An advance booking is recommended to secure space, preferably supported by email to avoid confusion. Stena Line does not carry forward bookings to the following day unless specifically instructed to do so. In such instances, all request are dependent on space availability.
For regular weekly flows of business, we would be delighted to arrange allocation of pre-booked space, which would need confirmation no later than 11.00 on the day of intended departure. If travelling on Weekends, confirmation is needed no later than 15.00 on Friday.
Lift On / Lift Off Traffic
Stena Line only operate a “Roll on / Roll off” service for unaccompanied trailers and driver accompanied traffic. We do not provide “LO / LO” facilities for unaccompanied containers.
Height / Width Clearance
Stena Germanica
5,00 m height / 5,80 m width
Stena Scandinavica
5,00 m height/ 6,0 m width
General guidelines for shipment of special units (chassis/out of gauge)
- The unit must have enough fuel to be handled at the ship and in the ports
- The breathalyzer must be disconnected before handling in the port
- The battery must to be in good condition
- Drivers instructions (in English) must travel with the unit, otherwise handling cannot be guaranteed
- The unit must have fully functional brakes
- Non-compliance with the above guidelines could lead to additional costs, which will be charged to the customer
Parking
Storage facilities
Vehicles can normally be left on the quayside for up to 48 hours. However, vehicles that are on hand longer than this period may be subject to standage charges. Vehicles not intended for shipment are not permitted in the port.
Demurrage/Standage charges
Charges for trailers or other equipment that remains on the quayside for a prolonged period of time may be charged parking/standage charges.