Hoek Van Holland – Harwich

• Minimum ground clearance necessary is 30cm.
• Vehicles that require special handling for loading, including low loaders with low ground clearance. The customer must contact the local reservations office to request shipment advice at least 24 hours prior to shipment.
• Customer can download the following information in order to confirm the request to the local Stena Line reservations office.

Livestock / Bloodstock

• Transport of small quantities livestock, for breeding purposes only, could be allowed under certain circumstances, but Stena Line reserves the right to refuse shipments of livestock without further motivation.
• Shipments of livestock and bloodstock is subject to suitable weather conditions and will always be done for the risk and responsibility of the customer.
• Shipments of cattle (including calves), sheep, pigs, goats or deer prior to slaughter or fattening to slaughter, will not be accepted.
• Please, do check any specific information necessary with Stena Line Freight Reservations, +31 (0)174 31 58 58

Pets

• Via Freight there are no pets allowed. Pets can only be booked on the route Hoek van Holland – Harwich v.v. and can be done via our Travel department.

Please download and fill in this form for special cargo

Customers are requested to follow routines.

• When transporting dangerous goods on Stena Line vessels on the North Sea routes (Netherlands – United Kingdom), the International Maritime Dangerous Goods code (IMDG code) applies.
• The units must confirm to IMO’s “Code of Safe Practice for Cargo Stowage and Securing” and be equipped with lashing points.
• All trailers and road vehicles must have lashing points designed for securing to the ship. However, these rules apply to all units, with or without dangerous goods.

In order for Stena Line to follow the rules set up for handling of dangerous goods units at the terminal and onboard our ships, we require the following from customers booking on Stena Line Freight’s routes on the North Sea:

• Booking of dangerous goods units on the North Sea routes must reach us 5 hours before departure latest and before units will arrive at the check in desk, Monday through Friday, with the exception of Class 1 and Class 7.
  Class 1: 24 hours before departure
  Class 7: 48 hours before departure

Bookings for all North Sea routes for Saturdays, Sundays and holidays must reach us by Friday, or the day before a holiday, by 17:00hrs.

• A Dangerous Goods Declaration and Container / Vehicle packing Certificate must be properly filled in and send via email to the reservations department at the time of booking. Email: [email protected]
• Delivery of the unit to the appointed quay must be done latest:
  • Hoek van Holland – Harwich v.v.: 2 hours before departure
  • Hoek van Holland – Killingholme v.v.: 2 hours before departure, except dangerous goods with Flashpoint <23°C & Stowage category B + C, latest check in 3 hours before departure
  • Europoort – Harwich v.v.: 2 hours before departure
  • Europoort – Killingholme v.v.: 3 hours before departure
• The original of the Dangerous Goods Declaration and Container / Vehicle Packing Certificate must be presented to the check-in when the unit is delivered.
• The unit must be properly labeled according to the IMDG code before delivery to the appointed quay.

Shipment of units with improper or missing documents can be refused, depending on port approval, environmental permits and document of compliances of our vessels.

If you have any questions, please contact Stena Line freight:

Stena Line Freight Holland: +31 174 31 58 58 or [email protected]

Read handling of claims information