Belfast – Heysham

All vehicles intending to transport abnormal loads or other specialised cargoes (i.e. animals) should provide at least 24 hours notice to the Customer service team’s email: [email protected]. Stena Line reserves the right to decline to carry any such cargo that has not been pre-advised.

Please download and fill in the abnormal loads clearance request form

In particular this refers to the provisions within the latest edition of the IMDG (International Maritime Dangerous Goods) Code, which also includes specific package and vehicle labeling / placarding requirements.

Vehicles carrying hazardous goods, and which are classified as dangerous goods when transported by sea, must be pre-booked i.e. units carrying dangerous goods must not be presented for shipment without the prior written permission of Stena Line Freight, or its representatives. In order to comply with Harbour regulations, notification is required at least 24 hours in advance (other local conditions may apply).

Please note that any such shipment may be subject to delay (or refusal) if all the requirements relating to the shipment of dangerous goods have not been fully satisfied. Please refer to the Company Conditions of Carriage (available upon request) which establishes this position.

Should you have any query with regard to the acceptance of dangerous goods on Stena Line services please contact your local Stena Line Freight Reservation office, who will be pleased to assist you.

Bookings procedure and policy
An advance booking is recommended to secure space (supported in writing for confirmation purposes). Stena Line does not carry forward bookings to the following day unless specifically instructed to do so. In such instances, all requests are dependent on space availability.
For quick and easy booking direct via the Internet please see details of our options detailed under ‘Customer Services’ on the main menu on the left hand side above.
For regular weekly flows of business, we would be delighted to investigate the possibility to arrange allocation of pre-booked space.

Units requiring temperature control during the voyage
Any vehicle requiring temperature control during the voyage – must be pre-advised with the required temperature (in Degrees Celsius) indicated on booking instructions.

Unaccompanied procedures
Trailer release obtained through a release note system. Hauliers should ensure that the collecting unit has release authority or that details of the collecting unit and vehicle to be collected are faxed to the port before arriving.
Drivers dropping off or collecting unaccompanied units will also require photo ID. Stena Line can provide automated advice of shipment when vehicles ship against a specific customer’s account, to assist with notification that vehicles have shipped.

Livestock/Bloodstock
No Livestock/bloodstock permitted. Further information available upon request.

Trade Vehicles
Trade vehicles such as cars, chassis, caravans etc. are carried on this route. Shipment of trade units may be shipped on peak sailings, subject to availability.