Is it possible to make customs documents/clearance in the port?
Yes, it is possible in the Scandinavian ports. For all other ports we refer to external services. Please call a member of our reservation office for more information. You will find the contact details for all reservation offices here.
Latest check in time?
Check-in times are dependent on the route. The best place to find this information is here. Click on a route or a port. If you do not find the information you are looking for, please contact your reservation team. You will find the contact details for all reservation offices here.
What happens if I miss my sailing?
If you miss your sailing, you will receive a no-show email. Alternatively, you can contact our reservation office to cancel or transfer your booking. You will find contact details for all reservation offices here.
Which documents do I need to check in?
You can read all about which type of documents you need to have to travel with Stena Line on each route page. You can find your route here.
Who do I contact if I am running late to check in?
Please call our reservation office. You will find the contact details here.